Troubleshooting

This section details some errors you may encounter while using the exchange.

Account margin fraction too low

If you attempt to place an order and get the message: "Order not executed. Order would bring account margin fraction too low." it means that placing this order would bring your open margin fraction (OMF) below your initial margin fraction requirement.

To successfully place this order, try closing other open orders or open positions, or depositing more collateral.

You can also try creating the desired position via a series of smaller orders.

Order would incur slippage greater than 2%

If after attempting to place an order you receive the message: "Order failed: Order would incur slippage greater than 2%." You've encountered the slippage protection safeguard, which is in place to prevent taker orders from going through that would incur significant slippage.

To solve this issue, try creating a limit order for the desired trade within 2% of the current mark price.

You can see a full list of safeguards here.

Order not executed

This order was submitted, but could not be executed when the exchange attempted to process it. You are not charged trading fees for unsuccessful orders.

There are a small number of situations where this occurs, and this is always intended to protect traders and the exchange. These scenarios should occur very rarely in a normal trading environment.

Here are some of the reasons, and solutions, for orders that are not executed:

• "Self-match" is not permitted: if your order would have been filled by an order *you* placed on the opposite direction, this order will not be executed. You cannot match your own orders. Try cancelling the open order that would have been filled by your attempted order.

• No orders in the book: Market orders are only permitted when there are open orders available to fill it. If you placed a market order against an empty or very illiquid book, this order would not be executed. Wait until there is liquidity in the market and try again.

• Liquidation safeguards: if you attempted to place an order that had a high probability of liquidating you instantaneously if it were filled, this order will not be executed. Try depositing more collateral, or closing some open orders and positions. You can see a full list of safeguards here.